• General Feedback: User expresses dissatisfaction with the app

    B
    Benny Lamar Anderson
    Asked on June 24, 2026 at 10:38 PM
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    Kris JotForm Support
    Replied on June 25, 2026 at 12:42 AM

    Hi Benny,

    Thanks for reaching out to Jotform Support. We understand how you feel, and you're just expressing it. We'd be glad to correct this for you. Can you share more details on how we can make your experience better? The link that you shared is about canceling the subscription. But when I checked, the Jotform account connected to your email address is in the Starter plan. This means you won't get charged.

    If you want to delete your Jotform account, you can Delete Your Account, but that'll also delete all of your forms and data. If you're sure you want to go ahead with that, let me show you how to do it:

    1. On your Account Settings, scroll down and click on Delete My Account.

    
General Feedback: User expresses dissatisfaction with the app
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    2. Now, in the pop-up warning window, click on Yes, Delete.

    
General Feedback: User expresses dissatisfaction with the app
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    3. Then, a verification code will be sent to your email address. Enter the six-digit authentication code and click on Verify.

    
General Feedback: User expresses dissatisfaction with the app
Image-3Let us know if you need any other help.