If you’re having trouble accessing your Jotform account, you’re not alone—and we’re here to help.
Whether you’ve lost access to your email or can no longer access your account due to issues like forgotten credentials or lack of access to recovery options, kindly fill out the form below and our support team will contact you for assistance.
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429 Comments:
September 1, 2026
ma open ang account ko kahit walang ID
August 31, 2026
I don't have access to my email, so I can't get to the verification code. What do I do?
August 31, 2026
I do not have access to most of the account information above, plus I cannot access the account information in the system because I cannot log in due to being unable to change the email address. I'm trapped! What is the solution please?
August 28, 2026
obrigado
August 28, 2026
I would like to get the email changed on the account which is currently set up with e**@s**w.ca as the email. E**@s***.ca is no longer active so verification codes going to this email are not retrievable.
I don't understand why I need to take a selfie with my driver's license to complete this process as it is not my account but an account of the Edmonton Youth Orchestra. I would prefer if someone could just change the email address to i**o@e***nto***uth***he***a.com please and thank you.
August 27, 2026
trying to login
August 27, 2026
hoffe, daß das Konto wieder hergestellt werden kann
August 27, 2026
email adress is veryfied. cannot make photo PC has no camera
August 26, 2026
Hello, bitte um Kontowiederherstellung. Login ist nicht mehr möglich. Passwortanforderung wird nicht bantwortet.
Jotform -anfrageFormular wurde vor einigen Jahren auf homepage bei Jimdo
eingebettet- Das Absenden von Anfragen wird bestätigt, aber kommen auf info@aluservicewuppertal. nicht mehr an.
mfG Karl-Rainer Heinzemann, AluService Heinzemann Gmbh & Co. KG
August 21, 2026
Please remove the suspension on my account. I need it for my wedding guests.
August 20, 2026
Please help me get into the form. We can not remember the email address we used to create the form and we need it this weekend.
August 20, 2026
Hello i made a mistake and typed in the wrong E-Mail adress. Im not able to reset/change it by myself, it wont let me. What can i do? Greetings Colin Ceesay
August 20, 2026
Please help us recovery this form. I have a presentation on Saturday and I need to make edits.
August 19, 2026
Software 5/5 stars. Customer service -1000000000/5, unhelpful and condescending.
August 18, 2026
i have already gone through this process and it deleted all of my templates
August 17, 2026
camera feature does not work
August 17, 2026
I want to change my email address account from aan***son@ch***al***w.com (current) to amy@ch***al***w.com. I no longer have inbox access to my old account an it is not forwarding messages from Jotform in the auto forward that I set up. The Jotform emails and verification codes are not being forwarded. Please set my now address to amy@ch***al***w.com. thank you
August 10, 2026
Deposit saya belum masuk
Mohon di kembalikan uang saya
August 6, 2026
I am able to access and use my Jotform account on my mobile device, but I cannot access the same account on my desktop. My account is still associated with my old email address (suncityappraisal1@gmail.com). I would like to update my account email to robertolmos04@icloud.com. I have tried following the instructions to change the email and reset my password, but I have been unable to complete the process. I believe the email address may need to be updated internally. Please help me change my account email, reset my password, and ensure that all of my existing forms and data remain with my account. I need access to the same account on both my desktop and mobile device.
August 5, 2026
I have reached my limits with your systems. I just spent another 3 hours trying to follow your various steps to cancel this account that I never once used. I requested a refund and need all future charges blocked . Your selfie system is not user friendly, you set up my account using an apple email address which I have NO access to and I cannot seem to speak with a human within your organization to assist me. I put in a ticket for reimbursement. I will NOT be taking further steps except to wait for you and if I don' hear from you wishing 3 day with a resolution I will have to contact me banks billing dispute Dept to address this with you. I have done more than enough work on my end. to attempt to resolve this amicably. I expect a written update form you stating that you have executed the reimbursement and that no further charges will be place on my account update from you in no more than 3 days. thank you! Thank you,
Jennifer Showers
company is LifeDesign Lady
phone 305.224.2499
August 5, 2026
I'm unable to access my account. I can't remember my username or password. I'm also unable to use recovery options-forgot password- because I can't remember my password to my yahoo account user to register my jot account. The email i used to register my jot account is: sw***316@my***oo.com
August 5, 2026
i have two jotform accounts - the first one is WILD DINGO that i CAN ACCESS but the second account is HOUNDOG DAYCARE and that's the one i cannot access as i can't find my passwords etc. i have spent countless hours building the two forms for my dog training form and puppy consultation forms which i urgently need for my website re-build.
August 4, 2026
KYC Review Team:
I have tried submitting this form from multiple devices, using multiple browsers and the form will not completely submit. It gets stuck on the last screen showing “Please wait...” . No further responses appear. Yes, I have cleared the cache. Yes, I have tried using a private/ incognito browser. Please see the attached screen shot so you are aware of what I am facing.
I have provided all possible verification documents to get our email address updated and I am being sent into a service loop by the Jotform Review Team.
Our clients are currently unable to use our form I have attempted to get help from Jotform since July 30th.
Please help us correct this issue.
August 3, 2026
Good afternoon,
Our current organizational account is listed under the User Name above and the person with that email address is no longer working for the organization. When I try to log in using the credentials she set up it says we need to reset the password because its been 90 days. I cannot access the email to reset the password
I am requesting to have the E-mail switched to LLittle@upstl.org
Here is a link to a Jotform invoice we received to the billing email
file:///C:/Users/User/OneDrive%20-%20Unleashing%20Potential/Documents/JotForm%20Invoice.pdf
I also have a copy of a document I printed out from our account to give Surveys to our children who attended our summer camp
file:///C:/Users/User/AppData/Local/Microsoft/Olk/Attachments/ooa-6209db0e-c449-4324-9889-8385e5686985/fc9cf6e584d251583c16abfee436ad75d3dea50a24482cc245174e602fce34f7/doc04477420260803164719.pdf
August 2, 2026
I don't have a camera on my computer. This Jotform is connected to our work website:
The initial email was con***t@ji***wnorth.org.nz but the designer said that she had changed it to my email sa***y@ji****wno**h.org.nz
I can get into the account sa***y@ji***north.org.nz but there is nothing in there. It is as if it is a new account.