Account Cancellation and Refund Request Due to Unintended Auto-Renewal

Please cancel my account and credit the payment. I did not intend for it to auto-renew

Invoice # INV-46944891641-1783188261

Thank you,

Paul Wasserman

818-397-5665

Hi Paul,

Thanks for reaching out ot Jotform Support. I understand that you need to cancel your subscription and refund the charge. You can easily Cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

1. On your Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

Let us know if you need any more help.