Form Languages: Custom translation changes not showing in form preview or live form

  • R
    Russophone Study
    Asked on July 12, 2026 at 10:24 AM

    Hi there, I just tried the automatic translation of my form to Russian. It was pretty good, but I still wanted to change a few things. I did change them, and it says that they were automatically saved. However, when I either do a form Preview or go directly to the form, I do not see my changes reflected. Is this a bug or does it take some time for the system to update? Thank you!

    P.S. When I go back to editing the changes via Form Languages setting, my changes are there.

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    Silvano JotForm Support
    Replied on July 12, 2026 at 10:28 AM

    Hi Russophone Study,

    Thanks for reaching out to Jotform Support. Can you try clearing your browser's cache? If clearing the browser's cache doesn't resolve the issue, can you share the link of the form in question so I can look into it? You can easily find your form's URL in Form Builder. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
    2. In the Quick Share tab, click on Copy Link in the Share With Link section.

    
Form Languages: Custom translation changes not showing in form preview or live form
Image-1Once you share the form URL with us, we’ll be able to help you better with this.

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    russophonestudy
    Replied on July 13, 2026 at 10:39 AM

    Hi there,

    I was finally able to see the changes I've made reflected in the form -- it looks like it just takes a bit of time for them to propagate.

    Thanks for your help!