Account Management: How to Cancel My Jotform Subscription

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    Elrod Chris
    Asked on July 28, 2026 at 9:16 PM

    Cancel my Jotform account as I do not use it and I do not want to continue paying for something that I do not use

    Page URL: https://www.jotform.com/help/341-how-to-cancel-a-subscription-and-downgrade-back-to-free/
  • Profile Image
    Raymond JotForm Support
    Replied on July 28, 2026 at 9:24 PM

    Hi Elrod,

    Thanks for reaching out to Jotform Support. You can easily Cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

    1. On your Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

    Account Management: How to Cancel My Jotform Subscription Image-1

    2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

    Account Management: How to Cancel My Jotform Subscription Image-2

    3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

    Account Management: How to Cancel My Jotform Subscription Image-3Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

    Let us know if you need any more help.