Form Encryption: Forgetten Access Code

??? I don't even remember setting up an access code, yet here I am. Locked out of information I needed for people who requested resources / job applicants / and potential partners. Wonderful yay.

Hi Rachel,

Thanks for reaching out to Jotform Support. Access Code is used to decrypt submissions when your form uses Form Encryption feature. Encrypted forms use end-to-end encryption, so your access code is securely locked, even from us. If you lose or forget it, we won’t be able to recover your data. To stay safe, it’s a good idea to choose a code that’s easy to remember or store it somewhere secure.

If you no longer remember your access code, your submissions are considered lost. We suggest turning off the Form Encryption feature to start receiving submissions that wouldn't require an access code. Let me show you how:

1. In Form Builder, click on the Settings tab in the navigation bar at the top.
2. Next, in the Encrypt your Form Data, disable it.
3. In the warning popup that appears, click on the Yes, Disable button and that's it.

Reach out again if you have any other questions.