Subscription Management: How to Cancel Free Trial Subscription

Please can you cancel my subscription? I think I’m in a free trial but I’d like to cancel please .

Hi Mardianne,

Thanks for reaching out to Jotform Support. Jotform is free to use. Subscription is only needed if you want more storage or limits on your Jotform account. The email address you used to open this support ticket is connected to a Jotform account that's in the Starter (free) plan.

But in case you have another Jotform account with a subscription, you can easily Cancel Your Subscription, but you’ll need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:

1. On your Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

Let us know if you need any more help.

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