Account Access: Unable to Retrieve Forgotten Access Code

Froget my access code

Hi there,

Thanks for reaching out to Jotform Support. The password you set for the Encrypt Form Data feature isn't recorded on our end. In addition, before you fully enable the feature, a message appears stating, I understand that if I forget my access code, I won't be able to view my form submissions. Currently, there's no option for us to bypass this.

This feature provides an added layer of security for your submissions, ensuring that only the owner can access them. You'll need to enter the password you set to decrypt the submissions.

Let us know if you have any other questions.