Language Selector: JavaScript error preventing language change on published bilingual form

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    Torresan
    Asked on September 11, 2026 at 9:48 AM

    Hi Jotform team,

    My published form's language switcher isn't working. The form is set up bilingual (French primary, English added), but on the live published link the switcher displays "English (United States)" as selected while every field on the page still renders in French — and clicking either language option in the dropdown does nothing.

    Form: https://form.jotform.com/261936596880070

    Builder: https://www.jotform.com/build/261936596880070

    Checking the browser console on the published page shows this error firing on every load, before the translation can apply:

    TypeError: Cannot read properties of undefined (reading 'split')
        at Object.setBrowserLanguage (formTranslation.v2.js:869:36)
        at formTranslation.v2.js:818:14
        at translationRequest (formTranslation.v2.js:779:11)
        at Object.getTranslations (formTranslation.v2.js:808:5)
        at Object.init (formTranslation.v2.js:1118:10)
    

    Jotform Thread 41533941 Screenshot
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    Royce JotForm Support
    Replied on September 11, 2026 at 10:35 AM

    Hi Halina,

    Thanks for reaching out to Jotform Support. I tested it and had the same issue, so I created a ticket and escalated this to our Developers. We’ll follow up as soon as we have any news.

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