New ticket alerts
Send a Slack message as soon as a Zendesk ticket is created so you can spot incoming requests without checking manually.
Zendesk to Slack Automation
Jotform's Zendesk to Slack automation sends a Slack message when a Zendesk ticket is created, helping you notice new support requests fast. You can tailor what ticket details appear in the message.
Zendesk
Ticket Created
Slack
Send Message
Benefits
Ticket details in chat
Share the ticket subject, requester, or priority in Slack so the right context is visible where the update appears.
Team visibility
Put support updates in a Slack channel so new issues are easier to notice and discuss with the people who need them.
Faster follow-up
Use the message as a clear handoff point so new tickets can be reviewed and acted on soon after they arrive.
How to
Create the workflow
Click Create Workflow to add the ready-made Zendesk to Slack workflow to your account.
Connect your services
Connect your Zendesk and Slack accounts so new tickets can send messages where you want them.
Customize and activate
Choose what ticket details appear, test the workflow, and activate it when it matches your support process.
50+ Free Automations
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DiscoverZendesk
Ticket Created
Jira
Create Issue
FAQ
Zendesk to Slack Automation is a workflow that sends a Slack message when a Zendesk ticket is created. It helps you keep new support updates visible where you check them most often.
When a new ticket appears in Zendesk, the workflow sends a message to Slack with the details you choose. That gives you a simple way to surface support activity in chat.
You can use it to surface new support requests, share ticket context, and make sure incoming issues are noticed quickly. It is useful any time you want ticket updates to appear in Slack.
Yes. The ready-made workflow is already set up for Zendesk ticket creation and Slack message delivery, so the core steps are included from the start.
Click Create Workflow, connect Zendesk and Slack, choose what ticket details you want to include, then test and activate the ready-made workflow. You can adjust the message so it fits how you want support updates to appear.
Ready to use this automation?
Start with the ready-made workflow, connect your accounts, and customize it for your process.